What types of insurance claim disputes does the firm handle?
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The firm reviews disputes involving denied, delayed, or underpaid insurance claims, disagreements over coverage, claim valuation issues, and concerns about an insurer’s handling of a claim. Whether the firm can assist with a particular matter depends on the type of policy, the facts of the claim, the applicable jurisdiction, relevant deadlines, and the scope of the firm’s practice.
Can the firm guarantee a result?
No. Legal and insurance matters depend on their particular facts, policy language, available evidence, applicable law, and the actions of other parties. The firm cannot guarantee a specific result, recovery amount, or timeline, and any prior results do not guarantee a similar outcome in another matter.
Will I owe fees if the firm does not accept my matter?
You will not owe attorney fees merely because you submitted the case review form unless the firm clearly informed you in advance that a consultation or review fee would apply. If the firm offers representation, any fees and potential expenses will be explained in the written engagement agreement before the representation begins.
How are attorney fees handled?
The fee structure depends on the type and circumstances of the matter. Before representation begins, the firm will explain the applicable attorney fees, potential case expenses, billing arrangements, and payment responsibilities in a written engagement agreement. You will have an opportunity to review the agreement before deciding whether to proceed.
How will the firm communicate with me during representation?
The firm may communicate by email, telephone, secure electronic systems, virtual meetings, or other agreed methods. If the firm accepts your matter, the engagement process will explain the primary communication method, who your points of contact are, and how important updates will be provided.
Who will contact me after I submit the form?
If follow-up is appropriate, a member of the firm’s intake team or an attorney may contact you using the information provided in the form. The firm may request additional documents, ask follow-up questions, or arrange a consultation before deciding whether it can offer representation.
Attorney-Client Relationship
Does submitting the form create an attorney-client relationship?
No. Submitting the case review form requests an initial review but does not create an attorney-client relationship or obligate the firm to represent you. Do not rely on the submission as confirmation that the firm is protecting your rights or monitoring any deadlines.
Attorney-Client Relationship
Does contacting the firm create an attorney-client relationship?
No. Contacting the firm by telephone, email, website, or another method does not by itself create an attorney-client relationship. Representation begins only after the firm confirms that it has accepted the matter and both the client and the firm enter into a written engagement agreement.
Documents and Information
What should I do with new letters or emails I receive?
Keep copies of all new letters, emails, claim documents, estimates, and payment information you receive. Note the date each item was received and avoid deleting or altering any potentially relevant material. If the firm is reviewing or handling your matter, forward important updates promptly and identify any stated deadline.
Documents and Information
What documents are most useful to have ready?
Useful documents may include the insurance policy and declarations page, claim notices, denial or reservation-of-rights letters, emails and other correspondence, estimates, reports, photographs, payment records, and a timeline of important events. You do not need to submit every document immediately, but the most relevant records can help the firm understand the matter.
Will the firm accept every submitted matter?
No. Each matter is evaluated individually based on its facts, timing, applicable law, potential conflicts, the firm’s experience, and available resources. The firm may decline a matter even when the person submitting it may have a valid concern or potential claim.
How long does the initial review take?
Review times vary depending on the complexity of the matter, the information provided, and the firm’s current workload. Providing a clear summary and the most relevant documents can help avoid unnecessary delays. If your matter involves an approaching deadline or another urgent issue, clearly identify it in the form.
What happens after I submit the case review form?
The firm will review the information you submitted and determine whether additional details or documents are needed. If the matter may be appropriate for further evaluation, a member of the firm will contact you to discuss possible next steps. Submitting the form does not guarantee that the firm will accept the matter.
Before Contacting the Firm
Can I contact the firm if the insurance company has already responded?
Yes. You may contact the firm even if the insurance company has already approved, denied, delayed, or partially paid the claim. Include a copy of the insurer’s response and any supporting correspondence so the firm can better understand the insurer’s position and the current status of the matter.
Before Contacting the Firm
What information should I include in the case review form?
Include a brief summary of what happened, the type of insurance policy and claim involved, the name of the insurance company, important dates, and the current status of the claim. You should also mention any denial, delay, underpayment, deadline, lawsuit, or other urgent issue. Accurate and complete information helps the firm evaluate the matter more efficiently.
Before Contacting the Firm
Do I need every document before contacting the firm?
No. You do not need to have every document before contacting the firm. Provide the information and records currently available to you, and identify anything that is missing or still being requested. If additional documents are needed for the initial review, the firm will let you know.
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